Privacy Policy

Pillar Publishing, LLC (“Pillar,” "us," or “we”), does not share, sell or provide access to subscribers’ email addresses with any company, individual, partner, or affiliate.

Pillar performs all customer, billing, and technical support services itself and does not outsource any of its services.

Pillar does not maintain subscribers’ credit card account numbers on its servers.

Information we collect

  • Information you give us. Your name and email address are stored with your account information. If you want to take advantage of any sharing features we might offer, we will offer you the option of creating a publicly visible Pillar profile, which may include your name and photo.
  • Information we get from your use of our service. We collect information about how you use our service, like when you interact with our content. This information includes:
    • Device Information
      Google Analytics™ service collects device-specific information, including hardware model, operating system version, and unique device identifiers. Pillar has access to that information, and uses it only for verifying the Internet Protocol address tied to a subscriber's account information, as described below.
    • Log Information
      When you use our services or view content provided by Pillar, we automatically collect and store certain information in server logs. This includes: details of how you use our service, such as content browsing; Internet Protocol address; device event information such as browser type, browser language, the date and time of your request and referral URL; and cookies that may uniquely identify your browser or your Pillar account information.
    • Local storage
      We may collect and store information (your name and email address) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
    • Cookies and similar technologies
      We use various technologies to collect and store information when you visit a Pillar service, and this may include using cookies or similar technologies to identify your browser or device. Cookies or other similar technologies used by Pillar do not track your Internet usage beyond your use of Pillar's website and are only used to authenticate your Pillar account information.

How we use information we collect

We use information collected from cookies and other technologies, like pixel tags, to improve your user experience (cookies to identify your unique Pillar account information) and the overall quality of our service.

When you contact Pillar, we keep a record of your communication to help solve any issues you might be having. We may use your email address to inform you about our service, such as letting you know about technical or changes.

Transparency and choice

You may set your browser to block all cookies, including cookies associated with our service, or to indicate when a cookie is being set by us. However, it’s important to remember that our service may not function properly if your cookies are disabled.

Information we share

We do not share personal information with companies, organizations or individuals outside of Pillar Publishing unless one of the following circumstances applies:

  • With your consent / legal obligation
    Pillar does not share personal information with outside companies, organizations or individuals, including your email address.  We will share personal information with companies or individuals outside of Pillar Publishing only if we have your consent to do so or are required to do so by law or court order.
  • For external processing
    We provide address and credit card information (Pillar’s subscription payment form asks for zip code, credit card number and expiration date only) to our credit card processing gateway, Authorize.Net®, the internet’s largest processing gateway.  Your credit card information is not stored on Pillar's servers, and indeed is not accessible to Pillar on Authorize.Net® servers.

Information security

We work hard to protect Pillar Publishing and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

  • We encrypt the delivery of our service using SSL.
  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
  • We restrict access to personal information to Pillar employees.

Changes

We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.

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Thank you for your interest in our service. If you have any questions or comments, please use the form to the left or email us, and we will respond promptly.

Subscribers
Please click here to access technical and billing support and for telephone contact information.